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Before Tracy joined the Mercury team, she was a volunteer Firefighter/EMT medic for 20 years and was with the Red Cross for 25 years and has always been in customer service.

From that experience, she brings exemplary customer service rooted in compassion and determination to every interaction, both personal and professional. She is also a member of her local Lions Club and contiunes to voluneer.

She loves the Green Bay Packers (please don’t hold this character flaw against her!), and spending time with her daughters, Rebecca, and Rachel  She also has a beautiful 3 year old grandson named Jeremiah (who will likely be Packers fan one day himself).

What advice would Tracy give her family?  “You need to take chances, make mistakes and learn by them!”