Important Security Update

Dear Valued Customers,

At Mercury Auto Transport, we prioritize the security and satisfaction of our clients above all else. It has come to our attention that imposters have been falsely representing our esteemed company, leading to unfortunate incidents of fraud. To combat this, we are implementing crucial changes to our payment policies and providing guidance to help you stay safe.

Recent Imposter Scams Alert:
Payment Security and Imposter Scam Warning

Mercury Auto Transport has received reports of people falsely claiming to represent our company. These imposters may use Mercury’s name, logo, shipment information, or other details to make a payment request appear legitimate.

Please review the information below before sending any payment.

How Mercury Collects Payment:

Mercury Auto Transport accepts: Credit or debit card. Approved secure bank transfer, including ACH, processed through Mercury’s secure payment system.

Nothing is charged when you request a quote or book your shipment.

After you approve a carrier and Mercury assigns that carrier to your shipment, Mercury collects the full payment directly by card or approved secure bank transfer.

You will not be asked to pay a Mercury deposit, a separate remaining balance, or any payment directly to the driver.

Payment Methods Mercury Will Never Request

Mercury Auto Transport will never ask you to pay through: Cash. Zelle. Venmo. Cash App. Wire transfer. Gift cards. Cryptocurrency. Payment sent directly to a driver or motor carrier.

If anyone claiming to represent Mercury asks you to use one of these payment methods, do not send the payment.

How to Verify a Payment Request

Only follow payment instructions provided through Mercury’s official website, your written service agreement, and Mercury’s authorized payment system.

Do not rely only on a caller ID, email display name, text message, or phone number supplied in a payment request. These details can be copied or falsified.

If a payment request looks unfamiliar or differs from the policy above, stop and call Mercury directly at (800) 553-1828 using the number published on our official website.

If You Sent Money to an Imposter

Act immediately: Contact your bank, card issuer, payment application, wire-transfer provider, or cryptocurrency platform. Explain that the payment was made because of fraud and ask whether it can be stopped, reversed, or disputed. Save all text messages, emails, phone numbers, payment receipts, screenshots, and other communications. Report the incident to the Federal Trade Commission and the FBI Internet Crime Complaint Center. Call Mercury Auto Transport at (800) 553-1828 so we can confirm whether the communication came from us and document the impersonation.

Mercury can help verify whether a communication was legitimate, but Mercury cannot reverse or recover payments sent outside Mercury’s authorized payment system. Contacting the financial provider immediately gives you the best opportunity to stop or dispute the transaction.

Questions About a Payment?

Before sending money, call Mercury Auto Transport at (800) 553-1828. We would rather verify the request with you first than have you risk paying an imposter.