The Mercury Guarantee
Book without an upfront payment. Mercury never changes your price or service level without your approval.
Risk-Free Booking
Nothing is charged when you book.
Price and Service Changes Require Approval
An exact, agent-confirmed price requires a Mercury agent to review your route, vehicle, timing, and any pickup or delivery constraints. Mercury does not change your confirmed price or service level without your approval.
Screened Carrier and Written Terms
Before assignment, Mercury verifies the carrier’s identity, active operating authority, cargo coverage, safety history, and performance history. After you approve a carrier’s offer, your written agreement confirms the route, price, service level, and payment terms.
Honest Timing
Pickup and delivery timing depends on carrier availability, driver routing, weather, road conditions, and the written agreement. Mercury does not promise a specific pickup or delivery date unless it is confirmed in writing.
Need help with a shipment?
Call the Mercury team at (800) 553-1828 Mon–Fri, 9AM–6PM & Sat, 10AM–2PM ET.
Service Tiers
|
Service Level |
Pricing Structure |
|---|---|
|
Standby |
Flexible, market-based scheduling. Timing depends on available carrier capacity. |
|
Priority |
Agent-confirmed price with standard scheduling priority. Pickup timing remains estimated until the driver confirms the route. |
|
Rush |
Fastest scheduling effort. Availability, price, and timing require agent confirmation. |