The Mercury Guarantee
Book without an upfront payment. Cancel at no cost before a carrier is assigned. Mercury never changes your price or service level without your approval.
Risk-Free Booking
Nothing is charged when you book. You may cancel without charge before a carrier is assigned.
Price and Service Changes Require Approval
An exact, guaranteed price requires a Mercury agent to confirm your route, vehicle, timing, and pickup or delivery constraints. Mercury does not change your confirmed price or service level without your approval.
Screened Carrier and Written Terms
Before assignment, Mercury verifies the carrier’s identity, active operating authority, cargo coverage, safety history, and performance history. After you approve the carrier, your written agreement confirms the carrier, route, price, service level, and payment terms.
Honest Timing
Pickup and delivery timing depends on carrier availability, driver routing, weather, road conditions, and the written agreement. Mercury does not promise a specific pickup or delivery date unless it is confirmed in writing.
Need help with a shipment?
Call the Mercury team at (800) 553-1828 Mon–Fri, 9AM–6PM & Sat, 10AM–2PM ET.
Service Tiers
|
Service Level |
Pricing Structure |
|---|---|
|
Standby |
Flexible, market-based scheduling. Timing depends on available carrier capacity. |
|
Priority |
Agent-confirmed price with standard scheduling priority. Pickup timing remains estimated until the driver confirms the route. |
|
Rush |
Fastest scheduling effort. Availability, price, and timing require agent confirmation. |