The Mercury Guarantee
Book without an upfront payment. You approve your price before you pay it.
Risk-Free Booking
Nothing is charged when you book.
You Approve Your Price Before You Pay It.
Your agent presents a carrier’s offer, the price and the targeted pickup window, and nothing is charged until you approve it. If that carrier cancels, we work to find a replacement at the same price and service level. If the only replacement costs more or changes what you booked, your agent brings you the new offer and you decide: approve it, or cancel for a full refund. Your service level is the tier you chose, Standby, Priority or Rush, plus any specific terms your agent wrote into your order. Your pickup window is a target we work, not a promised date.
Screened Carrier and Written Terms
Before assignment, Mercury verifies the carrier’s identity, active operating authority, cargo coverage, safety history, and performance history. After you approve a carrier’s offer, your written agreement confirms the route, price, service level, and payment terms.
Honest Timing
Pickup and delivery timing depends on carrier availability, driver routing, weather, road conditions, and the written agreement. Mercury does not promise a specific pickup or delivery date unless it is confirmed in writing.
Need help with a shipment?
Call the Mercury team at (800) 553-1828 Monday to Friday 9:00 AM to 8:00 PM ET, Saturday 10:00 AM to 4:00 PM ET.
Service Tiers
|
Service Level |
Pricing Structure |
|---|---|
|
Standby |
Flexible, market-based scheduling. Timing depends on available carrier capacity. |
|
Priority |
Agent-confirmed price with standard scheduling priority. Pickup timing remains estimated until the driver confirms the route. |
|
Rush |
Fastest scheduling effort. Availability, price, and timing require agent confirmation. |