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The Mercury Guarantee

Clear pricing, defined pickup windows, and vetted carriers on every shipment. Here is what we commit to and what you can hold us to.

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Clear pricing. Defined pickup windows. Real accountability.

At Mercury Auto Transport, our guarantee is built around certainty and transparency, not vague promises. Auto transport involves real-world variables, but what we do guarantee is how your shipment is priced, scheduled, and managed from start to finish.

Here’s what the Mercury Guarantee means today:

1

Guaranteed Pricing. No Market Surprises.

When you book with Mercury at a guaranteed service level, your price is locked in.
If market conditions change, carrier rates increase, or availability tightens, your price does not go up. If there is a pricing gap, Mercury absorbs it. You are never asked to renegotiate after booking.

2

Pickup Priority Commitment by Service Level

Your pickup window is clearly defined based on the service option you select.
If your vehicle is not assigned and scheduled within the guaranteed pickup window tied to your service level, you have the option to cancel and receive a refund of the Mercury deposit, or continue with priority escalation at no additional broker fee
This guarantee applies to carrier assignment and dispatch, not delays caused by weather, road closures, or mechanical issues after a truck is en route.

3

Vetted Carriers. No Load Board Free-For-All.

We guarantee that your vehicle is matched only with licensed, insured carriers that meet our internal vetting standards. Mercury does not release shipments to unverified or unqualified carriers simply to meet a date. Carrier quality and accountability are never sacrificed for speed.

4

No Hidden Charges. No Moving Goalposts.

Your Mercury deposit covers carrier sourcing, scheduling, and coordination. Carrier payment terms are clearly disclosed upfront. There are no surprise broker fees, no last-minute “carrier demanded more” calls, and no changes unless you approve them in writing.

5

Fair Cancellation Rules. Clearly Defined.

You may cancel your order prior to carrier assignment under the terms outlined in your booking agreement. Once a carrier has been secured and dispatched based on your selected service level, the Mercury deposit reflects real work performed and reserved capacity. Refund eligibility depends on timing and service tier, and is always explained before booking.

6

What We Do Not Guarantee

We do not guarantee: Exact pickup times to the hour, zero delays caused by weather, traffic, or mechanical breakdowns, outcomes outside the carrier’s physical control once in transit. What we do guarantee is clear communication, real-time updates, and accountability when things change.

The Bottom Line

You get locked-in pricing, defined pickup expectations, vetted carriers, and a team that stands behind the commitments it makes. If we miss our guarantee, you are not left guessing what happens next.

Service Level

Pricing Structure

Pickup Priority

How Mercury Executes

If Timing Is Not Met

Standby

Market-based estimate

Flexible

Posted opportunistically when capacity opens

Timing may extend; no escalation

Priority

Locked-in price

High

Fee reduction and carrier pay increases to attract capacity

Escalation or option to cancel prior to dispatch

 Expedited

Premium locked-in price

Highest

Immediate priority sourcing and aggressive carrier incentives

Escalation or reassessment with direct agent involvement
Common Questions

The Mercury Guarantee — Your Questions Answered

What our guarantee actually means when it matters most.

Yes. When you book at a guaranteed service level, your price does not change. If market conditions shift or carrier rates increase after you book, Mercury absorbs the difference. You are never asked to renegotiate.

If your vehicle is not assigned and scheduled within your guaranteed pickup window, you have the option to cancel and receive a refund of your Mercury deposit, or continue with priority escalation at no additional broker fee.

Every carrier Mercury assigns is licensed, insured, and vetted through our internal standards before being approved to move vehicles. We do not release shipments to unverified carriers to meet a deadline.

No. Your Mercury deposit covers carrier sourcing, scheduling, and coordination. All carrier payment terms are disclosed before you book. There are no surprise broker fees and no changes to your order without your written approval.

You can cancel before your carrier is assigned and you will not be charged. Once a carrier is secured and dispatched, the Mercury deposit reflects real work performed and is non-refundable. Refund eligibility is always explained before you book.

We do not guarantee exact pickup times to the hour, zero delays from weather or mechanical issues, or outcomes outside the carrier’s control once in transit. What we do guarantee is clear communication, real-time updates, and accountability if anything changes.