Not every auto carrier review you find online should be taken as 100% truth — false information is out there.

Shipping your car from one city to another is a stressful experience. First, you have to select a carrier, and you’ll quickly learn that there are many different options available. Even once that part of the process is complete, you’ll be left wondering if you made the right decision.

Reading online reviews is an essential tool as you select a service provider. After all, what better way to learn about a company than through the experiences of past users?

However, false reviews are an issue in every industry, including auto transport. The gist is that companies will hire firms to post positive reviews, which can persuade consumers to use their services.

They might also use hired posters to write negative reviews about competitors.

While online reviews can provide a sample of public opinion on a business, they shouldn’t be your only resource because there could be a lot of fraudulent information circulating. 

Here’s a look at how to spot false auto carrier reviews and some insight into another method you can use to learn about your vendor. 

Key Takeaways

  • Fake auto transport reviews are everywhere
  • Weeding false information out is possible with some effort
  • Mercury Auto Transport can assist by vetting potential carriers for you

 

How to spot a fake review

As you look through auto carrier reviews, it’s almost certain you’ll come across some featuring misleading information. Fortunately, there are a few methods you can use to spot the fakes.

  • Watch for scene-setting: Commonly, fake reviews will develop a narrative featuring a ton of background information rather than focusing on the actual experience with the vendor. Reviews that go deep into locations, settings, and the type of car they’re transporting could be fake because this is all generic information rather than objective data on the carrier. 
  • Look at the names: One reliable way to spot a bogus review is through the name the writer uses. Names like John Smith and Jane Doe are common fakes, while a randomly generated username made up of numbers is also likely fraudulent. The profile might not have a picture or use a stock photo, as well.
  • Observe similar reviews: A major red flag when looking at auto transport reviews is when you find multiple write-ups using the same phrasing or words. In these cases, there’s a good chance the firm creating the reviews was provided with a list of talking points to include, leading to repetition.
  • Consider the language: Reviews using industry jargon and terms that the average customer wouldn’t know are suspicious. There could be situations where the consumer has picked these terms up during the shipping process, but these instances are rare because most users don’t dig that deep into the industry.
  • Be cautious of glowing reviews: If a review is 100% positive or negative, it could be fake. Most real reviews will mention both pros and cons of the service, even if the drawback is a small thing and the experience as a whole was a good one.

While none of these situations mean that you’re 100% dealing with a series of fake reviews, it’s vital that you remain cautious as you read them. Don’t take anything as the whole truth, and only use online information you find on a shipping vendor as part of the story, rather than the entire thing.

How to find valid information

It’s worth noting that not all information found in online reviews is fake; you just have to be careful about what you’re reading. If something sounds too good to be true, it might be an attempt to mislead consumers. 

Online review sites are attempting to make the process more transparent nowadays, but misinformation can still slip through the cracks. Keep your expectations realistic and don’t believe everything you read just because it’s published online.

Using an auto transport broker is another way to ensure your carrier is legitimate. The last thing you want is a vendor that doesn’t have the necessary licensing or has a bad reputation in the industry. 

A reputable broker will complete a background check on every vendor before allowing the vendor to start a shipment bid for their customers. The broker will look at ratings, references, and insurance. It will also verify all the information the carrier provides, offering you peace of mind. 

If you’re unsure about the reviews you’re reading online, using a broker can put your mind at ease as you ship your car across the country.

Shipping your car

As you begin your search for an auto carrier, reviews can be part of the process. Your car shipping broker is another asset that can ensure the entire process runs smoothly. 

Mercury Auto Transport is a broker that thoroughly vets every carrier before presenting their bids to you. We allow you to compare prices and only provide quotes from fully insured carriers with FMCSA licensing. Contact us to request your free auto shipping quote today.

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FAQs

We feel it’s important for you to know how we determined your quote. Quotes are based on what the market demands for cars to be moved at a given time. Each quote is compared with the current rates on the National Load Board before being sent to our customers and will be reviewed periodically through the process.

Other companies might offer you a lower price to obtain your business. This method is ineffective because if the car does not pay the correct amount of money, it will run the probability of not getting loaded or transported on time. You will not get this information from our competitors. Truck drivers always take the loads that pay the most first, leaving the loads that are mispriced to be moved last or not at all. We try very hard to avoid this with our customers by quoting a fair but realistic quote up front. Visit our How we determine your quote page for more information.

Understanding auto transport insurance is important and we think it’s valuable to explain how it works. As part of providing a great car transport service, it is our job to guarantee that the carrier we assign to pickup your vehicle is licensed and insured. Click here to check out our license.

When you go with Mercury to ship your vehicle, you can rest assured that the carrier assigned to move your car is fully insured and licensed with the FMCSA (Federal Motor Carrier and Saftey Administration).

Your vehicle is covered by the carrier’s insurance policy that is doing the shipping. Depending on the type and size of the truck/trailer that is shipping your car, the insurance policy can cover from $100,000 to $1,000,000 of damage.

We have also provided a checklist to explain what you need to do at both pickup and delivery in case there are any issues so, you can file a claim and know that everything will be taken care of.

It is rare but, time-to-time there may be accidental damage while in transit and it is good to know that your carrier’s insurance will protect your auto shipment in that event.

To view a sample BOL (Bill of Lading) and learn what to do in case of accidental damage, please check out our Condition Report and Procedure checklist.

When comparing auto transport companies, keep in mind that low-priced quotes often result in delays in getting your vehicle loaded. Choosing the right broker is vital to getting a reputable carrier for the lowest price possible.  

We feel it’s important for you to know how we determine your quote.

When you’re looking for a car shipping rate, you want to understand how auto transport works. Prices are based on seasonal market demands for cars to be moved at any given time. Each quote is prepared based on the season and the current national rates.

When comparing auto transport companies, keep in mind that low-priced quotes often result in delays in getting your vehicle loaded. Choosing the right broker is vital to getting a reputable carrier for the lowest price possible. Not all brokers are created equal in this talent.

Mercury does a thorough background check with each carrier for every shipment. We verify their ratings, references, and in addition, we obtain a certified copy of their insurance certificate, directly from the government agency that it is on file with.

You can have peace of mind knowing that the carrier shipping your vehicle is the very best and that there are no surprises guaranteed.

Mercury Auto Transport is licensed, Bonded and Insured. Our FMSCA Motor Carrier Number is MC647319.

While we do our best match your auto shipping needs with the most responsible carriers with the best track records, from time-to-time there may be accidental damage while in transit, it is good to know that the insurance of the carrier we locate for you will protect your auto shipment in that event.

Shipping a vehicle can be stressful if you don’t know what to do.  This is why we believe it is paramount to have our highly trained agents be your main point of contact from start to finish.

They will go over everything you need to know so you can relax.  In the meanwhile, we prepared this checklist.  This includes everything from pickup to delivery and how to make sure your car is ready for pickup.

When it comes to car moving, we want you to be ahead of the game!  For any questions and further assistance our agents are standing by, (800) 553-1828.  Please read our checklist to prepare your vehicle to learn more.

There are several ways you can ship a car.  The options include enclosed trailer, open carrier transport, flatbed truck, door-to-door shipping services, and to or from a terminal as well.  The most popular of the options is a 7 to 10 car open carrier.  These large trucks can accommodate almost any size vehicle including carsSUVstrucksjeeps, and vans.

Open car transport, door to door is also the best way to get the cheapest auto transport rate possible.  To learn more and see what transport method is best for you, please fill out our free quote form and one of our representatives will respond to you within minutes.  You can also call us at (800) 553-1828.

We present offers from FMCSA Licensed and Insured Carriers. When you accept an offer, we send your service agreement that guarantees the price, door-to-door service, and 100% bumper-to-bumper insurance. There are never any hidden fees or charges, guaranteed.