Many people may struggle with selecting an auto transport company because there are so many different factors to consider. It can be challenging to evaluate these important factors to know which auto transport provider is right for you. 

There are a few different ways you can truly see which auto transport company is a good fit for you. This guide is going to explore some of those methods. Also, it’ll show you how user feedback can be used to help you make a decision. 

There’s a fairly good chance that you’ll come across multiple auto transport service providers when you conduct your research to find a reputable company for your next vehicle shipment. These companies will likely differ in their service price and quality. 

Your particular vehicle shipment is extremely important. Also, make sure you find the right company that is capable of delivering your vehicle to its destination efficiently. 

Online Reviews and Customer Feedback of Auto Transport Companies

You should be able to easily access online customer reviews and feedback for all of the auto transport companies that you are considering for your upcoming vehicle shipment. Online reviews will oftentimes include access to past user experiences that involve service quality, efficiency, and value.

You will generally have the opportunity to learn about how the vehicle shipment went for each individual reviewer and see how the transport company performed across various service categories. For example, you may be able to learn about the vehicle delivery timespan and the overall value that was provided throughout the entire process. 

In many cases, reviewers will make it quite clear if they were not satisfied with any particular company’s services. If there were delayed vehicle deliveries, poor customer service, or some other negative experience that occurred throughout the shipping process, you will most likely hear about it in the customer review section. 

You might be wondering about which platforms are best for auto transport company reviews. There is no exact answer, but there’s a fairly good chance that the testimonials on each individual company website will be biased in favor of that brand. It’s generally best to look at neutral blog posts or general review platforms to access a genuine collection of feedback towards an individual transport company. 

Finding Reviews for the Car Shipping Quality

online ratings auto transport companies

Most customers will mention the overall service quality in their review for the auto transport company because this is generally one of the most important factors that people are going to have to consider when evaluating their decision to select an auto transport company. 

You shouldn’t ignore warnings in the customer feedback section that talk about service quality because this is an extremely important aspect for any auto transport company. Poor service quality can mean that your vehicle may not safely be transported to its destination. It can also mean that there were delays and unexpected fees. This can also mean that there’re some other issue that brought down the quality of the auto transport service. 

Finding Reviews for the Overall Value of The Vehicle Shipping Price 

You will most likely be interested in this category if you are looking for a budget-friendly auto transport service that can efficiently transport your vehicle to its new destination. Many reviewers will discuss the service costs and any additional fees that may have popped up along the way. 

This type of information in a review is extremely helps new customers that are not familiar with vehicle shipment costs. This is also a great way to compare prices between companies if they are not readily available on the auto transport company’s website. 

Pricing estimates in the review section may not be exactly accurate for your situation. However, they will likely provide you with a solid baseline. Hence, you’ll have a clear understanding of what to expect when it’s time to pay for your vehicle shipment services. 

Finding Reviews for Vehicle Shipment Efficiency 

Efficiency is obviously one of the most important factors that you are going to want to think about when hiring an auto transport company to transport your vehicle across the country. You will likely have a delivery window in your mind that you’d like to have your auto transport company use so that your vehicle arrives on-time. 

Browsing the internet for customer reviews about vehicle shipment efficiency is a great idea. This is because it provides information about the performance of the auto transport company you are evaluating. It’s always good to know whether or not you should expect delays in your vehicle’s shipment.

Online reviews reveal if your selected auto transport company is capable of delivering the level of efficiency that you expect. If you see a large collection of poor reviews that continuously discuss poor efficiency and lengthy shipment delays, this could be a significant indicator that should serve as a warning about their service quality and performance. 

Finding Reviews for an Authentic Customer Service Experience

customer reviews auto transport companies

Nobody wants to hire an auto transport company that offers poor customer service. This can mean a lot of different things in the world of business. This means that you have not received a high level of service quality from customer representatives that are serving you. 

Most people will voice their dissatisfaction in their review if they are not treated fairly by an auto transport company. For example, maybe a customer representative was intentionally misleading a customer in order to get them to sign a service agreement without disclosing information about hidden service fees or unexpected delays. 

Furthermore, always read online reviews to see if any auto transport companies lack honesty and transparency. This is because this can be a major warning sign and a huge red flag. 

In most cases, if you don’t see customers discussing customer service, it’s generally a good thing. Customer service will usually only be brought up in reviews if it is really bad. This is not one of the most common factors that you will hear about in online auto transport company reviews. However, it’s still an important factor to consider before hiring an auto transport company to deliver your vehicle. 

Best Online Review Platforms to Use

Now that you understand the various factors and categories that you should look for when browsing online reviews for auto transport companies, it’s probably a good idea to also discuss the best online review platforms that you can use to help you to make your decision. 

As previously mentioned, it’s generally not a good idea to only use customer reviews from a particular auto transport website. This doesn’t always give you the most complete picture of the customer experience.

Also, visit a few neutral review platforms that have genuine customer reviews that cannot be influenced in any way. 

Social Media Reviews

You can use any popular social media platform like Twitter or Facebook to access feedback fairly quickly. You can simply search for the auto transport company that you are considering. Thereafter,  you’ll immediately gain access to hundreds of reviews, comments, and feedback that have been published on social media for that particular brand. 

This may not be the best way to access reviews, it’s probably the most convenient. This is because most people have access to social media through their computer or smartphone devices.

Yelp Reviews

Yelp is one of the most popular online review platforms that can easily be accessed from a search engine on your computer or mobile phone. Thousands of businesses are listed here, including restaurants, grocery stores, and electronics stores. There’s a good chance that you’ll find several auto transport companies on here with in-depth user feedback about each one.

This platform has several filters that can be used to easily access different types of reviews. You can sort through the most recent reviews that have been published. Also, you can search for specific positive or negative reviews that address certain categories. 

It’s fairly likely that Yelp is going to be one of your best online review resources that can be used to help you learn more about your desired auto transport company. 

Google Reviews

searching for reviews auto transport companies

Simply searching Google for an auto transport company will likely bring you to an information page that includes customer feedback. This is an extremely quick and efficient way to gain access to recent user feedback for auto transport companies as well as any other type of business that you might want to see feedback for. 

In a matter of seconds, you could access user feedback for several different auto transport companies in your local region. 

Google Reviews are extremely popular and reliable because they certify that all of their reviews are accurate and genuine. 

Are Online Reviews Accurate for the Auto Transport Industry? 

Online reviews have a mixed reputation across multiple industries. This is because there’s a lot of inconsistency in the types of feedback that is received for businesses.

The truth is that online reviews can provide a certain level of accuracy. However, there’s absolutely no way to guarantee that a listed review is completely accurate. 

It’s probably a good idea to look at user reviews from multiple review platforms for the same company. Thereby seeing if lots of people have similar views and opinions about a particular auto transport company. 

If you see a lot of feedback that seems to be similar, then it’s more likely to be true. On the other side of things, you may see ten reviews that talk about great customer service, and then you suddenly visit a different review platform and see one poor customer service review. You might just be looking at an inaccurate outlier that may not genuinely reflect the average customer service quality for the company that you are evaluating.

With all of that being said, it’s fairly challenging to form a consensus about online reviews being accurate. Sometimes you have to look at trends in the review section and then actually experience the service for yourself to understand whether or not reviews are accurate for any particular company or brand.

It’s also possible that companies will look at their online reviews and make adjustments to their service quality to try and improve their reputation. Reviews that improve as the dates become more current is a promising sign that a company values their reputation.

Final Thoughts on Online Reviews for the Auto Transport Industry

online ratings car shipping company

You have seen the different online review platforms that can be used to access recent user feedback for auto transport companies. You have also seen some of the most important factors that might be included within these customer reviews. 

This information can significantly help you make a decision about selecingt an auto transport company to ship your vehicle. If you see a bad customer reviews online, think twice before signing a service agreement with your auto transport company. 

It’s also possible to see positive feedback in online customer reviews. This can be a great way to reaffirm your opinion about an auto transport company. Imagine conducting tons of research about a specific auto transport company and everything sounds too good to be true. You could then visit a few online review platforms and see if all of the reviews are positive. 

This is a great way to use online reviews as a valuable resource to help you make your decision. It’s important to select an auto transport company that can transport your vehicle to you safely at the best value. Also, make use of the opinions of past customers as a valuable resource during the decision-making process.

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FAQs

We feel it’s important for you to know how we determined your quote. Quotes are based on what the market demands for cars to be moved at a given time. Each quote is compared with the current rates on the National Load Board before being sent to our customers and will be reviewed periodically through the process.

Other companies might offer you a lower price to obtain your business. This method is ineffective because if the car does not pay the correct amount of money, it will run the probability of not getting loaded or transported on time. You will not get this information from our competitors. Truck drivers always take the loads that pay the most first, leaving the loads that are mispriced to be moved last or not at all. We try very hard to avoid this with our customers by quoting a fair but realistic quote up front. Visit our How we determine your quote page for more information.

Understanding auto transport insurance is important and we think it’s valuable to explain how it works. As part of providing a great car transport service, it is our job to guarantee that the carrier we assign to pickup your vehicle is licensed and insured. Click here to check out our license.

When you go with Mercury to ship your vehicle, you can rest assured that the carrier assigned to move your car is fully insured and licensed with the FMCSA (Federal Motor Carrier and Saftey Administration).

Your vehicle is covered by the carrier’s insurance policy that is doing the shipping. Depending on the type and size of the truck/trailer that is shipping your car, the insurance policy can cover from $100,000 to $1,000,000 of damage.

We have also provided a checklist to explain what you need to do at both pickup and delivery in case there are any issues so, you can file a claim and know that everything will be taken care of.

It is rare but, time-to-time there may be accidental damage while in transit and it is good to know that your carrier’s insurance will protect your auto shipment in that event.

To view a sample BOL (Bill of Lading) and learn what to do in case of accidental damage, please check out our Condition Report and Procedure checklist.

When comparing auto transport companies, keep in mind that low-priced quotes often result in delays in getting your vehicle loaded. Choosing the right broker is vital to getting a reputable carrier for the lowest price possible.  

We feel it’s important for you to know how we determine your quote.

When you’re looking for a car shipping rate, you want to understand how auto transport works. Prices are based on seasonal market demands for cars to be moved at any given time. Each quote is prepared based on the season and the current national rates.

When comparing auto transport companies, keep in mind that low-priced quotes often result in delays in getting your vehicle loaded. Choosing the right broker is vital to getting a reputable carrier for the lowest price possible. Not all brokers are created equal in this talent.

Mercury does a thorough background check with each carrier for every shipment. We verify their ratings, references, and in addition, we obtain a certified copy of their insurance certificate, directly from the government agency that it is on file with.

You can have peace of mind knowing that the carrier shipping your vehicle is the very best and that there are no surprises guaranteed.

Mercury Auto Transport is licensed, Bonded and Insured. Our FMSCA Motor Carrier Number is MC647319.

While we do our best match your auto shipping needs with the most responsible carriers with the best track records, from time-to-time there may be accidental damage while in transit, it is good to know that the insurance of the carrier we locate for you will protect your auto shipment in that event.

Shipping a vehicle can be stressful if you don’t know what to do.  This is why we believe it is paramount to have our highly trained agents be your main point of contact from start to finish.

They will go over everything you need to know so you can relax.  In the meanwhile, we prepared this checklist.  This includes everything from pickup to delivery and how to make sure your car is ready for pickup.

When it comes to car moving, we want you to be ahead of the game!  For any questions and further assistance our agents are standing by, (800) 553-1828.  Please read our checklist to prepare your vehicle to learn more.

There are several ways you can ship a car.  The options include enclosed trailer, open carrier transport, flatbed truck, door-to-door shipping services, and to or from a terminal as well.  The most popular of the options is a 7 to 10 car open carrier.  These large trucks can accommodate almost any size vehicle including carsSUVstrucksjeeps, and vans.

Open car transport, door to door is also the best way to get the cheapest auto transport rate possible.  To learn more and see what transport method is best for you, please fill out our free quote form and one of our representatives will respond to you within minutes.  You can also call us at (800) 553-1828.

We present offers from FMCSA Licensed and Insured Carriers. When you accept an offer, we send your service agreement that guarantees the price, door-to-door service, and 100% bumper-to-bumper insurance. There are never any hidden fees or charges, guaranteed.