Terms & Conditions

1. Mercury Auto Transport agrees to have the vehicle(s) described in this shipping form shipped on or about the dates requested. Mercury Auto Transport will find a licensed Carrier (agent) to fulfill the terms and conditions of this agreement. Mercury Auto Transport does not guarantee a specific pickup or delivery date. The normal pickup time frame is 1 to 3 business days from the first available pickup date.

2. This order is subject to all terms and conditions of the Carrier’s bills of lading, copies of which are available at the office of the Carrier and are incorporated herein.

3. Carrier’s responsibility begins when the shipper or his agent signs the bill of lading at pickup, and terminates when the shipper or his agent signs the bill of lading at delivery. Mercury Auto Transport must be notified should the shipper be unavailable for pickup or delivery, and their agent must be designated at that time. If a carrier is sent out and the vehicle cannot be picked up, an additional $100.00 rescheduling fee will be incurred.

4. Mercury Auto Transport hereby notifies the shipper that their vehicle will be driven on and off the transporter, or to and from the transporter at the pickup or delivery site. Should the carrier be unable to access either site, this does not relieve the consignee from making a reasonable effort to meet the truck at a suitable location. To fully deliver your vehicle, you must be willing to travel to the designated pickup or delivery point.

5. Unlike numerous other shippers, we do not require any money from you until the day your vehicle is assigned to your designated carrier. When you place your order, you provide your credit card to be securely stored on file. Your credit card will be authorized when you place your order. On the date your vehicle is assigned to the carrier, we will process the payment for the full amount. 

6. Mercury Auto Transport does not guarantee transport by any specific driver/carrier.

7. Should vehicle(s) become inoperable during transport, $150.00 will be due at the time of delivery in addition to any other monies owed. It is the shipper’s responsibility to make sure the vehicle is in proper working order. Problems, such as but not limited to a dead battery, a bad alternator, loose cables, etc., that make the vehicle inoperable during transport will increase the transport price by $150.00.

8. Mercury Auto Transport or its agents will not knowingly transport vehicles with personal or household items in the passenger or trunk compartment. Federal regulation prohibits Mercury Auto Transport or its agents from doing so. If such items are shipped without Mercury Auto Transport’s or its agents’ knowledge, they become the sole responsibility of the shipper. Should damage occur in your car, you will be subject to additional fees at the discretion of the transport company. This is Federal Law and is under no control of Mercury Auto Transport.

9. Mercury Auto Transport or its agents will not be responsible for vandalism, acts of God (fire, flooding, hail, sandstorms, tornadoes, and earthquakes), or objects flying from the road or sky during transport. Shippers should maintain their own insurance for these reasons. Enclosed transport is available at a higher price if necessary to protect the vehicle’s condition from the elements.

10. Shipper is responsible for preparing the vehicle(s) for transport; all loose parts fragile or protruding accessories, low-hanging spoilers, fog lights, antennas, etc., must be removed and/or properly secured. Any part that falls off in transit is the shipper’s responsibility, including damages done by said part to any vehicles involved.

11. If damage should occur, it must be noted in the proper place on the bill of lading and signed by the driver and shipper, regardless of weather or time of day. Signing the bill of lading without any notation of damage verifies that the shipper or his agent has received the said vehicle in good condition, and that Mercury Auto Transport and its agents are relieved of any further responsibility. Shipper or their agent MUST check the vehicle thoroughly.

12. Mercury Auto Transport and its agents must also be notified of any damage by phone within 24 hours. Shipper must submit in writing a description of damage, clear pictures, and 2 estimates within 10 days of receipt of said vehicle directly to the designated carrier for any resolution to be initiated. Mercury Auto Transport will support you in this effort should such a problem occur, but in no way will Mercury Auto Transport accept responsibility for any negligence of the assigned carrier. If your vehicle is valued at a rate higher than market, we suggest you purchase a special insurance rider OR pursue the enclosed transport option.

13. Shipper specifically waives any right to a judicial forum for this matter at any other location than Broward County, Florida. Mercury Auto Transport is only liable for up to the amount of the deposit stated in your quotation. In no case can Mercury Auto Transport be held liable for the designated carrier’s damage or delays. Mercury Auto Transport will provide the carrier’s insurance certificate and carrier information should any controversy arise.

14. If you place an order with us, you have the option to cancel at any time before your vehicle is assigned to a transporter. If your vehicle is dispatched to a transporter before you email your cancellation, you will lose the full transport cost. If you cancel your order before a Carrier is assigned, you will receive a FULL refund of all monies paid to Mercury Auto Transport, and no more. It is Mercury Auto Transport’s goal to be paid only for performing the services of an Auto Transport Broker.

15. Mercury Auto Transport is a licensed and bonded Property Broker. We are responsible for booking the shipment of automobiles with a licensed Motor Carrier Corporation, who handle its own damage claims. It may take a few weeks to process your claim, since the drivers must return to their terminals with the original Bill of Lading condition reports. Mercury Auto Transport provides services to find an FMCSA-licensed carrier through the Department of Transportation and to bring the Carrier and the Customer together logistically.

16. Mercury Auto Transport will not be responsible for demurrage at any Port Facilities.

17. By submitting your order online, Mercury Auto Transport understands you are placing your order and accepts the terms and conditions (in lieu of your signature) found here. 

18. Customers must make their vehicle available during the transport time, if the vehicle becomes unavailable at any time after the order has been placed and a carrier has been assigned, Mercury Auto Transport holds the right to cancel the order and proceed with the cancellation policy.

19. Mercury Auto Transport is not responsible for any storage, rental cars, or any other additional costs due to a carrier delay.

20. The insured carrier that is doing the actual shipping is the only party responsible for any claims. The customer accepts the carrier’s terms by releasing the vehicle to the carrier’s possession. Customers can request the carrier’s terms for filing claims at pickup or delivery, or request them by phone or email directly from the carrier. Neither Mercury Auto Transport nor its agents shall be responsible for any damage whatsoever, including the following:

– Damage to undercarriage, exhaust system, suspension, wheel bearings, tie downs, brakes, alignment, tuning, charging system, or battery. (No evaluation is made of these components or systems at the pickup location.) Therefore, Mercury Auto Transport or its agents do not accept responsibility for them.

– Damage not detected at pickup location due to poor weather or lighting conditions.

– Damage to car phones or antenna under any condition (suggests that they may be removed)

– Loss of or damage to audio or video equipment not installed at the factory. Including an antenna that does not retract to within 3 inches of the vehicle’s body.

– Windshield or other vehicle glass compromised by stones or road debris

– We are not responsible for plates that come loose or are detached during transit. Should you choose, you may remove your license plates.

– Damage or fines incurred because the shipper left personal or household items in the vehicle.

– Damage caused by fluids or objects flying up from the roadway, or out of the sky.

– Damage to cloth or vinyl convertible or decorative tops over 2 years old.

– Damage to T-tops, boots, bras, caps, or any other type of canvas covering.

– Damage caused by leaking fluids, such as battery acid, motor oil, transmission fluid, brake fluid, power steering fluid, radiator coolant, or fallout resulting from acts of god.

– Damage caused by freezing of the cooling system and/or battery.

– Damage caused by the failure of factory tie-downs or pull-through from tie-down holes.

– Damage to, or caused by, any vehicle that cannot be driven on or off the transport under its own power. (The vehicle will not run, or has lost its braking system).

21. By shipper’s signature or agent’s signature, the motor carrier transporting the vehicle and their employees jointly and separately are authorized to operate and transport the vehicle from point to point or origin to destination specified in the Bill of Lading.

22. Customer warrants that he or she is the registered owner and or has been authorized by the legal owner to act as agent for the registered owner and has the authority to enter into this agreement as or on behalf of the owner.