FAQs

While we do our best match your auto shipping needs with the most responsible carriers with the best track records, from time-to-time there may be accidental damage while in transit, it is good to know that the insurance of the carrier we locate for you will protect your auto shipment in that event.

We are able to ship your vehicle to and from the below locations throughout the United States, including Alaska and Hawaii. Call to request a free quote on shipping your vehicle to more remote locations.

Our terms and conditions are below. These are not the terms for the Auto Carrier Company assigned to ship your vehicle. We have them sign a contract to guarantee your vehicle is insured by them throughout the entire transport process. All of the Auto Carriers we work with are Licensed, Bonded, Insured and are Authorized by the FMCSA (Federal Motor Carrier & Safety Administration).

I, the “customer” agree to pay the following deposit to Mercury Auto Transport (MAT) for the services provided by MAT. I understand that MAT is a broker and is not the actual transporter. I also understand that MAT is the broker and has been contracted by me to refer the services of an auto transporter to move my vehicle(s). I understand that this charge is a deposit by me to MAT. It represents a portion of my total transportation cost and includes services rendered by MAT. I understand that should I wish to cancel my transport for any reason, I must notify Mercury Auto Transport Furthermore, I understand that should I fail to execute or return this Agreement, I am allowing an auto transporter designated by MAT to pick up my vehicle(s). I am expressly agreeing and consenting to the terms contained in this contract.
Acceptance of these terms negates the right to dispute the above-mentioned charge for my deposit payment according to Mercury Auto Transport Terms and Conditions. Mercury Auto Transport will refund your deposit in full for any reason as long as a truck has not been assigned to pick up your vehicle. You need to contact Mercury Auto Transport to request your refund. I understand and agree that MAT will charge the credit card payment for this deposit at the time this order is dispatched. If for any reason the vehicle is not picked up within 5 days of the estimated load date due to the carrier delays the deposit is 100% fully refundable and will be issued back to I (the customer). Only if this shipment is canceled after the vehicle has been dispatched to a carrier I (the customer) understand that only in that circumstance the deposit is non-refundable.
 
1. Customer warrants that he/she is the registered owner and/or has been authorized by the legal owner to act as agent for the registered owner and has the authority to enter into this agreement on behalf of the owner.
2. By shipper’s signature and/ or agent’s signature the motor carrier transporting the vehicle and their employees jointly and separately are authorized to operate and transport the vehicle from point to point or origin to destination specified in the Bill of Lading.
3. Mercury Auto Transport and/or their Agents shall not be liable for the following:
– Damage caused by leaking fluids, battery acids, cooling system anti-freeze fluids, industrial fallout, or any other damaged caused by Acts of God.
– Damage which is undetectable due to the vehicles dirty condition at the time of pick-up or
glass damage caused by debris from road use or during transportation.
– Mechanical malfunctions, exhaust assembly, frame alignment, tire damage, suspension,
or running of engines.
– Auto Rental Accruals
– Damages to vehicles caused due to:
a) vehicles cannot be driven on or off transporter under its own power,
b) Vehicles that are defective or have insufficient brakes, parking break or parking gear.
4. After shipper makes the vehicle available to the auto transporter that has been accepted by the shipper the motor carrier and its agents will use their best efforts to deliver the vehicle within the estimated ETA; however due to unforeseeable factors that could result in delays, Mercury Auto Transport and its agents cannot guarantee the date and/or time of delivery or pickup. No delivery or pick up dates and times are guaranteed. All delivery dates and pick up times are only estimates of normal deliveries and pick ups (delays may occur). There are absolutely no guarantees made, expressed or implied, regarding delivery or pick up times or dates.
5. Shipper shall prepare the vehicle for transport by removing or securing any items that extend above or out from the standard body dimension of the vehicle (i.e. antennas, fender guards, etc), all batteries, loose parts, low hanging spoilers, etc.
6. The shipper agrees to properly disclose any damage the vehicle may have before it being loaded on the transporter/carrier and while the vehicle is being delivered. Shipper will acknowledge the current condition of the vehicle by signing the Bill of Lading along with the driver of the transporter/carrier. Upon delivery, Shipper and Driver Will re-inspect the vehicle and sign the Bill of Lading acknowledging receipt of vehicle. Shipper must make sure at delivery that they are satisfied with the vehicles condition before they sign the bill of lading and if the shipper is not satisfied and has damage that must be noted by the shipper and the actual carrier in writing on the bill of lading before it is signed. If there is a claim I (the customer) understand that the motor carrier I accepted to ship my vehicle (s) is the only party responsible and they will have there terms for handling and processing claims.
7. Shipper agrees to pay the carrier the balance of delivery charges unless the order has been prepaid (proof must be shown) upon delivery of vehicle in cash or money order.
8. Shipper agrees to indemnify and hold harmless Mercury Auto Transport and its agents harmless for any costs, expenses, damages, losses, and claims caused by the Actual Carrier that is shipping the vehicle(‘s) and understands that the Actual Carrier not (MAT) that is doing the shipping has the proper insurance and paperwork for the customer to sign at pickup and delivery with their own terms and conditions for what they are responsible for regarding any possible damage while the vehicle(‘s) is/are in transit. Venue shall be in Broward County, Florida for any litigation arising out of this Service Agreement.

Most auto transport trucks are quite large, up to 75 feet long. This sometimes makes it impossible to reach many residential areas.

If that’s the case with your auto move, your carrier will attempt to get as close as possible to your delivery location. We can also arrange a convenient location, like a shopping center, to either pick up or deliver your vehicle.

In some cases we may also be able to negotiate a better rate for you to ship your car if you are willing to meet your driver at a more accessible, convenient location that works for both of you.

We do not collect a deposit from you until your car is actually assigned to be picked up by a reputable driver for a price you approve.

We do, however, take your credit card information before we begin to work on finding you a carrier.

We do this because it is very common for customers to “double book” with multiple brokers thinking this will give them a better shot at getting their vehicle dispatched. In fact, all brokers are using the same resources to find a carrier for your vehicle. So when a car is “double booked” it only delays the process and confuses the carriers who are searching for their next vehicle to pick up on their route.

By taking your credit card information in advance, it allows us to work on finding you a driver in good faith for our efforts.

If we fail to find you a carrier at a price you are comfortable with there are NO CANCELLATION FEES and your card will NOT be charged. We only ask that you let us work on getting you the best carrier at the best price present their offers to you.

By giving us the assurance of your credit or debit card, we will do the best job possible to get you picked up on the dates you request for the price you want by a reputable carrier. We do not get paid until you get a driver dispatched to ship your vehicle, so it is always in our interest to do the best job possible for you.

No. There will never be a “cancellation fee”, fuel surcharge or any other unnecessary purging of the human spirit.

Yes. Please mail check or money made payable to:

Mercury Auto Transport
2240 SW 70th Ave., Suite H
Davie, FL 33314

This page is regarding our FAQ on payment for auto shipping. We focus on making your payment and auto transport quick and easy. Please refer back to our FAQ for more questions and answers about car shipping nationwide. Remember when searching for an online car transport company state to state it’s important that you understand each step of the auto shipping process.

Generally, we recommend that you do not ship any personal belongings inside your vehicle during your transport. However, a few small items packed in the trunk are acceptable.

1. We do not collect a deposit from you until your car is dispatched to a reputable driver for a price you agree on.

2. We do, however, take your credit card information in good faith before we begin to work on finding you a carrier. We do this because it is very common for customers to “double book” with multiple brokers thinking this will give them a better shot at getting their vehicle dispatched.

In fact, all brokers are using the same resources to find a carrier for your vehicle. So when a car is “double booked” with multiple brokers, it only delays the whole process and confuses the carriers who are searching for their next vehicle to pick up on their route.

3. Our required deposit per vehicle ranges from $175 – $250 depending on the variables regarding your route. Once you accept a bid by a reputable transporter, we then charge you the deposit required to send the carrier.

4. You pay the driver the balance of the transport fee CASH or MONEY ORDER on delivery (C.O.D.).

There are NO hidden fees, cancellation fee, additional costs or surcharges after you agree on the total price. EVER.

This method of handling payments ensures that we will not stop working for you until you are completely satisfied. It is in our best interest to make sure you are satisfied with every aspect of your auto transport because WE DO NOT GET PAID UNLESS YOU GET TRANSPORTED.